Returns & Refund Policy

1. Return Eligibility

We accept returns on most items within 30 days of the delivery date. To be eligible, items must be unused, unworn, and in their original condition with all tags attached and original packaging intact. Items that have been washed, altered, or show signs of use will not be accepted for return.

The following items are non-returnable:

• Final sale items (marked at checkout)
• Intimate apparel and swimwear for hygiene reasons
• Digital downloads or gift cards
• Items damaged due to customer misuse

2. How to Initiate a Return

1. Email demo@example.com with your order number and the item(s) you wish to return.
2. Our team will issue a Return Merchandise Authorization (RMA) number within one business day.
3. Pack the item securely with the RMA number visible on the outside of the package.
4. Ship the package to the address provided in your RMA confirmation email.

Returns received without an RMA number may be delayed or refused.

3. Refunds

Once your return is received and inspected, we will send an email to notify you of the approval or rejection of your refund. Approved refunds are processed within 3–5 business days and credited to your original payment method. Please allow up to 10 business days for the credit to appear on your statement depending on your bank or card issuer.

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

4. Exchanges

We do not process direct exchanges. If you need a different size, color, or style, please return the original item following the process above and place a new order for the desired item. This ensures the fastest possible turnaround.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us at demo@example.com within 7 days of delivery with photos of the damage. We will arrange a full replacement or refund at no cost to you, including return shipping.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service. Hausee is not responsible for items lost in return transit. A prepaid return label is available for a deduction of $7.95 from your refund — request one in your RMA email.

7. Contact

Questions about returns? Reach our team at demo@example.com or call +15550100000 Mon – Fri, 9:00 AM – 6:00 PM EST.